Frequently Asked Questions

Placing An Order

After you choose a product and add it to your cart, you will see a box to enter your discount code. Click "Apply Discount" to see your estimated order total after discount is applied.
Begin by adding products to your cart. You will see a box to enter your discount code. You must click 'Apply Discount' to see your adjusted total. If your order total exceeds the value of the gift certificate, another payment method such as credit card or PayPal is required.
Find the products of your choice and click "Add To Cart." Once you have added an item to your cart, you will see the option to begin the "checkout" process. During checkout you will need a credit card and a valid email address to complete your order.
Yes, we accept Google Wallet. If you add your product to the shopping cart and begin checkout, you will see the Google Wallet option when entering billing information.
No, we do not include invoices in the box. Your gift recipient will NOT see details such as order total or transaction information. These details are sent to the gift buyer via email.
Yes, we accept PayPal. If you add your product to the shopping cart and begin checkout, you will see the PayPal option when entering billing information.
Yes, you can ship one product to as many recipients as you wish. You must begin by selecting a QUANTITY that matches the desired number of recipients. At the shipping address page, you will have the option to enter multiple shipping addresses and match products with each one. You may also upload an excel spreadsheet and send to a list. We can organize and upload your list. Send your spreadsheet to help@chocolate.com.
Yes. The Chocolate.com Custom order system will help you to send an inquiry to ALL of our vendors at once. In return, the vendors will bid on your inquiry. It's a great way to find the chocolate maker with expertise that meets your needs, and also to get a fair price. The custom order page can be found at www.chocolate.com/custom. Or, click the "Custom Orders" link at the bottom of the page under "Help"
A valid email address, a method of payment (credit card, PayPal, or Gift Certificate) and an accurate shipping address. You do NOT need a previously created account with Chocolate.com.
Yes. Our shopping cart pages are secured by Thawte - a leading global certification authority. Using SSL (Secure Socket Layer) technology, we encrypt your billing information when we process your order. This means that it is protected and not readable until it is received by the payment gateway. To protect your long-term security, we do not save your credit card information after your order is complete.
Yes. During the checkout process, you will have the option to enter a note for your shipment(s). The gift note will be included with your selected product when it ships. Invoice or order total will NOT be included in the shipment.

Order Status

If you have your order number, or your shipment tracking number you can track your order at the order tracking page. A link to "Track Order" is available under "Help" at the bottom of every page.
We will automatically notify you when the product is shipped. An email is sent to the buyer's email address when the package is scanned by UPS.

Shipping

In cases where a signature is not required, a delivery person will usually leave the package in a safe place. In some cases, the UPS delivery person may choose to NOT leave the package at the door if he/she believes it is unsafe. In such cases, an attempt to deliver is made the following day. The UPS driver will leave a note on the door. The recipient may sign the back of the note to allow package drop-off on next delivery attempt. Recipients can also manage delivery attempt options online at http://www.ups.com/mychoice/
Some of our vendors ship through the US Postal Service which supports P.O. box delivery. If you would like help finding products that will deliver to a P.O. box, please contact us. Provide your delivery zip code and desired price range for product. 
Yes. If you need delivery on a special occasion, follow these steps: Add a product to your cart, then enter your email address and billing information. At the "Shipping Method" page you will have the option to select a specific delivery date. Your selected ship and delivery dates will also be reflected in your confirmation email after your order is complete.
There are no invoices or order totals included with our shipments. Many vendors will use cooling packs to ensure that your chocolate product does not melt. In general, Chocolate.com relies on the experience of the vendors to properly package each product. Some products require extra packaging, some do not.
Some of our vendors ship through the US Postal Service which supports P.O. box delivery. If you would like help finding products that will deliver to a P.O. box, please contact us. Provide your delivery zip code and desired price range for product. 
To see estimated shipping charges, visit any product page and submit your delivery postal code. Shipping charges vary based on the location of the recipient and the location of the vendor.  You give us the zip, and we will display the rate quotes.
Yes, you can ship one product to as many recipients as you wish. You must begin by selecting a QUANTITY that matches the desired number of recipients. At the shipping address page, you will have the option to enter multiple shipping addresses and match products with each one. You may also upload an excel spreadsheet and send to a list. We can help with organizing your list. Send your spreadsheet to help@chocolate.com
We ship to the following countries: United States, Canada, Argentina, Austria, Belgium, Denmark, Finland, France, Germany, China, Sweden, Brazil, India, United Kingdom, Australia, Ireland, Italy, Japan, New Zealand, Netherlands, Norway, Switzerland. If your country is listed here, you can add your products to the cart and select the country during the checkout process. If not, please contact us to determine if special arrangements can be made. Please note that shipping times are not guaranteed for international shipments because customs processing can cause delays beyond our control.

Coupons/Gift Certificates

Begin by adding products to your cart. You will see a box to enter your discount code. You must click 'Apply Discount' to see your adjusted total. If your order total exceeds the value of the gift certificate, another payment method such as credit card or PayPal is required.
You may submit your gift certificate code on the shopping cart page. You may also submit it when you reach the billing information during checkout. When you apply the discount you will see the order remainder (if any). If the total exceeds your discount value you will need a payment method such as credit card or PayPal.
 Groupon codes are in the following format: 123456789-0-1. These must be reformatted for Chocolate.com. Customer must prepend the code with "gc" and enter the remaining numbers without hyphens. Example: code 123456789-0-1 becomes gc12345678901. How to redeem? Customer visits Chocolate.com, shops, and enters cart. On the FINAL page of checkout there is a box for promotional codes. The page is titled 'Review and Submit.' Customer enters reformatted code and clicks on the "Apply" button next to it. Page will refresh showing updated order totals. Customer reviews order and clicks on "Confirm."
It could be that your code is not formatted properly or that it has expired. Please contact us with your discount code and we will help you.
No, only one gift certificate or coupon can be redeemed per order. 

Delivery

We do not control or guarantee time of day for delivery. If your shipment is sent via UPS, your recipient can sign up for delivery alerts, and control delivery options through UPS My Choice: UPS My Choice
In some cases, the delivery driver will determine that it is unsafe to leave the package at the door. A note will be left on the door with the option to skip the signature. Your recipient must sign the back of the note to do so. On the next delivery attempt, the driver will leave the package if the recipient has signed the release.  These special cases can also be managed online for UPS shipments at the following url: http://www.ups.com/mychoice/
We deliver Monday through Friday. Saturday delivery is available in special cases. Our shipments via UPS will require an additional $10 charge for Saturday delivery.

My Account

Every newsletter email sent contains a link to unsubscribe or change how often you receive email. If you would like to change your email settings you may do so at the My Account page.
You must login to access your account. If you have already logged-in, the link to the "My Account" page should appear in the top right corner of your screen

Policies

We stand by the quality of our products. If you are not satisfied with the quality of the product, we will provide a full refund. If your product ships late and arrives after the expected arrival day, we will provide a full refund. Exceptions may apply in cases of hot weather shipping. Please see "Our Guarantee" for details. The link to "Our Guarantee" can be found under "Company" at the bottom of each page.
No, only one gift certificate or coupon can be redeemed per order. 

Bulk/Custom Orders

Many of our products are available at discount when buying high volume. If you have selected a product, please contact us. If you would like to shop products with bulk prices, please visit our bulk chocolate page.
Yes. The Chocolate.com Custom Orders system will help you to send an inquiry to ALL of our vendors at once. In return, the vendors will bid on your inquiry. It's a great way to find the chocolate maker with expertise that meets your needs, and also to get a fair price. Vist the custom order page to begin. You will find the link "Custom Orders" under the "Help" section at the bottom of every page. You can also enter the following URL into your web browser: www.Chocolate.com/custom

Charitable Donations

Chocolate.com offers chocolate selections from vendors across the U.S. but we do not have chocolate on location. When orders are placed, the chocolate product is shipped directly from the vendor to the customer. As such, we do not have chocolate available for donation.

Shipping and Fulfillment

When a customer orders your product, we send the shipment details via email. You can always access orders by logging in to your account and clicking "Orders."  If you are not receiving our emails, please let us know and we can try to figure out why.
Our customer support depends on you using the label we provide to you. We track the package and update the customer at the time of shipment and delivery. In rare cases where a shipping upgrade is required with short notice to meet customer needs, you can use your own label and notify us of the tracking number.
This option is reserved for cases where you are absolutely certain that a package was shipped but the initial pickup scan by the UPS or USPS driver was not made.

Adding Products

It will take 1-5 days for our search engine spider (powered by Google) to update and crawl new products in our system.
After submitting a new product into our system it will take 24-48 hours for it to be visible to our customers. 

Receiving Payment

If you received notification that a payment was sent, but do not see the funds in your PayPal account, please make sure the PayPal email address in your settings is accurate. Then contact us and we will make sure the payment is received.
You must have a valid PayPal account, and the PayPal email address must be defined in your settings. 
Payment is sent via PayPal at the beginning of each month for shipments fulfilled in the prior month.