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When will my package arrive?

When will my package arrive?

Chocolate.com's catalog of chocolate gifts includes confections made by Chocolatiers from across the United States, which means each gift you send may be coming from a different location. For your convenience, in the "shipping method" window of the shopping cart, you will be asked to choose a shipping method per gift via a pull down menu. This pull down menu will display the various shipping options as well as the price and estimated time of arrival for each gift. Because many of the chocolate gifts in the Chocolate.com catalog are hand made to order, the estimated time of arrival has accounted for a 2 day processing period before orders are shipped.

A few things to keep in mind when ordering: Gifts are not shipped on Saturday or Sunday. Saturday delivery is an additional $10 on top of the delivery charge, Sunday delivery is not available. During warmer summer months (usually May through September) most chocolate will only ship Monday through Wednesday to avoid any weekend layovers where chocolates may melt. Also in summer months, a handling fee will be added to each shipment to account for insulated packaging and ice packs that will be included in every shipment.


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The Global Chocolate Network

Chocolate.com is a network of shops offering product variety and local delivery. We feature chocolatiers and bakers that have a distinct creative touch. As a result, our product selection boasts a variety of ideas, ingredients, and styles. We offer popular items such as truffles, dark chocolate, and gift baskets. But we also offer unique items that will bring a delightful surprise to your loved one. We know that sending a gift requires several things: You need the right type of chocolate, packaged beautifully, to be delivered on a specific date with your gift message included. Our goal is to make this happen for you. Thank you for shopping with us.
I am getting married 1 week from tomorrow, but felt compelled to tell you about one of your employees. Ann. I have been e-mailing Ann for over 1 month and put a favor order together for my wedding. They arrived and I they looked just like the picture.The main reason I wanted to drop you a note was to commend Ann. From the very first e-mail until my chocolate was received her response time was just wonderful. I heard so many horror stories about dealing with an online company when you have no idea when they will contact you next. I never had any feeling of discomfort. Ann made me feel so at ease and comfortable the whole time...Ann was exceptional and in this day and age that is not common. Her customer service is beyond compared to others. - Fran"Thanks so much for the chocolates that were sent to my mom today!! She called me and said they were absolutely beautiful and VERY delicious!! :) I am very happy with my experience and would recommend your company to anyone. The customer service that you've provided is hard to come by - THANKS SO MUCH!! - Theresa B from